Commonly Asked

WHAT ARE YOUR OFFICE HOURS?

M-F 8:30am to 5:00pm CST

I ALREADY HAVE AN ACCOUNT WITH AIME IMPORTS. HOW DO I LOG IN TO THE WEBSITE?

  • Click on Contact Us and send us an email requesting access.
  • Call us at 800.445.9437

I’M INTERESTED IN OPENING AN ACCOUNT TO ORDER. WHAT DO I DO?

  • We are open to the wholesale trade only. A valid resale number from your state is required. The minimum opening order is $1000.00. Subsequent minimum orders are $100 (a service charge will be applied if this subsequent minimum order amount is not met). Once you complete the new customer application provided via email/fax by our sales staff, you will receive an e-mail with your new Account Number as well as login instructions.
  • Click on Contact Us or call us at 800.445.9437 to get started
  • Fax order to 214.342.9759
  • Email orders to info@aimeimports.com

HOW DO I ESTABLISH TERMS?

  • Please contact our Accounting Department for further assistance. Call 1.800.445.9437 or email us at accounting@aimeimports.com.

WHAT IS MY LOG IN/PASSWORD?

I’M HAVING TROUBLE WITH YOUR WEBSITE.

  • Please feel free to email or give us a call and we will try to help! Call 1.800.445.9437.

HOW DO I GET PRICING INFORMATION?

  • If you are an existing customer, to get pricing information you may simply:
    • Log in to your online account to view products and pricing.
    • Send us an e-mail.
    • Give us a call at 1-800-445-9437.
    • Send us a fax at 1-800-780-8528.
  • If you are not an existing customer, you will need to first establish an account with Aime Imports. Start here.
  • Pricing are subjected to change without notice.  Please contact us to confirm price information and quantity breaks.  

HOW DO I GET MORE DETAILS ABOUT YOUR PRODUCTS?

  • Although the product information on our website has been carefully checked for accuracy, typographical errors and omissions occur and are subject to correction. Also note that the colors displayed on your computer monitor may not accurately reflect the physical product color. If you're not too sure about a product's measurements or description, we invite you to Contact Us and we will be glad to help you find an answer.

I'M INTERESTED IN BUYING YOUR PRODUCTS BUT UNABLE TO MEET DEALER/APPLICATION REQUIREMENTS. WHAT CAN I DO?

Please Contact Us.  We will connect you with our authorized dealers close to you.