Customer Service Center

• We are open to the wholesale trade only. A valid resale number from your state is required. The minimum opening order is $1000.00 (excluding shipping charges). Subsequent minimum orders are $250 (a service charge will be applied if this subsequent minimum order amount is not met). You need to order a minimum of $2000 (excluding shipping charges) in Aime Imports products annually to keep the account open.
• Once you complete the new customer application provided via email/fax by our sales staff, you will receive an e-mail with your new Account Number as well as login instructions.
• Please note that we do not have account opportunities for sellers on Amazon or other third-party marketplaces and are unable to respond to those types of inquiries. 
• All applications are subject to review; submission does not guarantee approval, and we reserve the right to decline any application.

• Click on Contact Us and send us an email requesting access.
• Call us at 800.445.9437

• Click on Forgot Password on the Login page.

• Please feel free to email or give us a call and we will try to help! Call 1.800.445.9437.

• PRICING: All pricing is listed in U.S. Dollars (USD), and we conduct sales transactions exclusively in USD. All orders will be invoiced at prices prevailing at time of shipment. Although all information in our catalogs have been carefully checked for accuracy, typographical errors and omissions occur and are subject to correction. When there are changes in international trade policies, import tariffs on certain goods are expected to increase. While we work hard to minimize the impact on our pricing, some adjustments may be necessary in the near future. We appreciate your understanding and continued support. Our priority remains offering you great value, and we’ll keep you posted.
• SHIPPING: Most orders placed by noon are shipped same day by UPS. If you need to expedite the delivery, please request to use UPS express services (with applicable rates added). Large orders will be shipped by the most economical means, UPS or other trucking service, FCA/FOB Garland, TX. Shipping is prepaid and added to your invoice. OVERSEAS/SPECIAL ORDER SHIPMENTS: Terms will be set when establishing the program. We can help you consolidate your container for shipping in our overseas factory or can coordinate shipping needs with your broker as necessary.
DAMAGE/SHORTAGE: Claims for loss or damage to goods in transit must be filed with the carrier immediately upon receipt. If damage occurs, have box and merchandise inspected by delivering carrier and notify Aime Imports. Do not destroy original packaging—this is vital in satisfying the final claim. Claims for shortage of cartons or incorrect shipments will be honored up to 10 days from the original shipment with proof of shortage. If short of cartons on the shipment, it must be signed "short" with the freight carrier and the claim must be handled through the carrier. If a shortage claim is made, we will reconstruct the original shipment to verify quantity and shipping weight. We will also spot count our inventory to confirm the quantity on hand. If the quantity and weight is correct, as originally shipped, we will not issue credit.
• RETURNS: Merchandise can be returned for any reason within 30 days of receipt for a credit to your account. Wholesale return credits are issued as account credit and are not refunded to credit cards. Merchandise that is not defective or unsatisfactory when you receive it may be subject to a restocking fee according to the condition of the goods when they are returned and return shipping charges are paid by the customer. All items must be in original packaging when returned. All returns must have Return Authorization Number (RO#) before they can be returned. Return shipping expense is the responsibility of the customer. For merchandise we ship in error, we will furnish a return label or further return instructions. Return requests outside of the 30 day period after the sale may not be accepted by Aime Imports and will not be given account credit, per its discretion. Returns are not allowed on discounted or sale items. For your assurance that returned merchandise is received at Aime Imports safely, we suggest you send returns via UPS, or Fed Ex with insured delivery.
• TERMS: Open accounts are Net 30 days with approved credit. To receive credit, a credit application must be filled out in full, signed and submitted to Aime Imports for approval. Accounts with a history of slow pay or bad checks may only be shipped prepaid, cash, credit card, certified check or money order and per company discretion. Past due balances are subject to 1.5% monthly (18% annual) finance charge. Our fee for a returned check, for any reason, is $40.00. Accounts more than 60 days past due may be turned over to our collection agency. Any fees or expenses incurred with collection will be added to the balance due.
• Please take note the initial order must be a minimum of $1,000 to ship, subsequent the orders would only have to reach a minimum of $250 per order. You need to order a minimum of $2000 in Aime Imports products annually to keep the account open. A service charge will be applied if the minimum order amount is not met on the reorders.
• Our merchandise is not guaranteed for any specific strength or application, so responsibility for the decision for how to use the merchandise rests solely with the buyer. Aime Imports will not be responsible for any damages if buyer makes any adjustments or changes to original merchandise. Normal wear and tear is not considered defective and credit will not be issued for these items. See the back side of your invoice for further details.
• Type your name to confirm: "I have read, understand and agree to the Terms of Sale, Minimum Advertised Price (MAP) Policy, Distribution Channel and Third Party Policy and other policies provided by Aime Imports. I also understand that these policies may change from time to time upon notice. I am authorized to sign on behalf of the above named company.”
• Please contact our Accounting Department for further assistance. Call 1.800.445.9437 or email us at accounting@aimeimports.com.

• If you are an existing customer, to get pricing information you may simply:
  
  • Log in to your online account to view products and pricing.
  • Send us an e-mail.
  • Give us a call at 1-800-445-9437.
  • Send us a fax at 1-800-780-8528.
• If you are not an existing customer, you will need to first establish an account with Aime Imports. Start here.
• Pricing are subjected to change without notice.  Please contact us to confirm price information and quantity breaks.  

• Although the product information on our website has been carefully checked for accuracy, typographical errors and omissions occur and are subject to correction. Also note that the colors displayed on your computer monitor may not accurately reflect the physical product color. If you're not too sure about a product's measurements or description, we invite you to Contact Us and we will be glad to help you find an answer.

California Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, is a California law passed by voters in November 1986 (approved by about 63% of voters). It is commonly referred to as Prop 65.

Its main purposes are:

• To protect California's drinking water sources from contamination by chemicals known to cause cancer, birth defects, or other reproductive harm.
• To require businesses to inform Californians about significant exposures to such chemicals, primarily through warnings.

The law has two core requirements for businesses:

1. No discharges — Businesses cannot knowingly discharge or release listed chemicals into sources of drinking water (or anywhere that could reach them).
2. Warnings — Businesses must provide "clear and reasonable" warnings before knowingly exposing anyone to a listed chemical above certain safe harbor levels (very low thresholds for "no significant risk").

The state maintains an official Proposition 65 list of chemicals (managed by the Office of Environmental Health Hazard Assessment — OEHHA), which includes over 900 substances (naturally occurring and synthetic). The list is updated periodically; as of late 2025, it was last significantly updated in December 2025.

How It Works in Practice

• If a product, service, workplace, or environmental exposure could cause someone in California to exceed the safe harbor level for a listed chemical, a warning is generally required.
• Warnings appear on many consumer products (e.g., electronics, furniture, jewelry, food packaging, cosmetics, supplements), in stores, on websites, or in workplaces — often as the familiar yellow triangle label saying WARNING: This product can expose you to chemicals including [chemical name], which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to www.P65Warnings.ca.gov.
• The goal is "right-to-know" — it empowers consumers with information and often pressures companies to reformulate products to remove or reduce the chemicals (rather than just add warnings).

Enforcement and Impact

• Enforced by the California Attorney General, district attorneys, and private citizens (who can file lawsuits after sending a 60-day notice).
• It has led to widespread changes in product formulations nationwide, as many companies avoid separate California-specific versions and reformulate for the entire U.S. market.
• Recent updates (effective 2025) include more detailed short-form warnings (now often requiring at least one specific chemical name) and clarifications for online/catalog sales, vehicle parts, etc.

For the most current details, including the full chemical list and warning guidelines, check the official OEHHA site:https://oehha.ca.gov/proposition-65or the warnings portal: https://www.p65warnings.ca.gov/

It's one of the most influential chemical disclosure laws in the U.S., even though it only directly applies in California.